Frequently Asked Questions
We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send email to delstrucks@gmail.com. |
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How old do you have to be to rent? |
You must be at least 21 years old to rent equipment from us. You can be 18 if your comany has rented the equipment and you are representing them.
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Can we leave our vehicle there during our rental? |
Yes, we do offer customer parking for the duration of your rental. However, we do lock our gates after hours so if you need access to your vehicle you may want to be dropped off when picking up your truck. |
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Can we leave a cash deposit? |
No, we only accept pre-authorizations via debit card or credit card. All deposits are $250 for a one day rental. Dump trucks are $1000.00 per one day rental. Multiple day deposits are based on the estimated duration of your rental and charged accordingly. When returning rental equipment customer can choose how they want to pay for their rental at that time. |
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Do we have to fuel the trucks? |
Yes, Trucks leave full with fuel and must be returned full with fuel. All truck renters must bring their fuel reciept for inspection. All fuel reciepts are returned to customers. |
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Does my insurance cover me in your trucks? |
This question is one for your insurance company. Most insurance companies cover rentals up to 10,000 GVW. Anything over that may not be covered. Call your agent if you are not sure. |
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Can I buy insurance from you? |
All of our equipment carries secondary liability insurance at no additional cost to our customers however you are responsible for any damage to our equipment. We offer what we call a Collision Damage Waiver (CDW). This is NOT insurance and only protects our truck in the event that you collide with another car. It does not protect the truck if caused by driver error. Customer shall be specifically liable for Overhead, Low-Bridging, and Sideswiping damage to vehicle or van box caused by striking any object because of insufficient clearance whether in height or width. Damage from an unsecured load is the responsibility of the customer. CDW cannot be offered for any rentals that are towing or being towed nor do we offer CDW for any of our dump trucks. |
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Do you offer one way rentals? |
We are a local based company and do not offer one way rentals. However, we do allow our trucks out of the state or country as long as you return them to our Woodinville, Wa. location. |
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What is the cancellation policy for Sprinter Passenger vans? |
Passenger Sprinter rentals longer then three days require a non-refundable 30% deposit to reserve the vehicle. Passenger Sprinter rentals of three days or less require a non-refundable deposit equal to one days rental. Passenger Sprinter rentals canceled on the day of the reservation or afterwords will be charged for the entire reservation. |
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What is the cancellation policy for trucks or trailers? |
24 HR cancellation required for deposit refund. No refund on "No Shows" Equipment will be held 1 HR after time reserved. |
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10. Are your rentals for 24 hours? |
Only if you pick up your equipment before 8am or after 5pm. Any other pick up times are due back at opening next business day. There is an hourly late charge up to 4 hours. After 4 hours you will be charged the daily rate. |
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